Cookies Policy
TU NUEVA RED DE COMUNICACIÓN, S.L.U., with registered office at Paseo De La Castellana 144 – Planta 14º-B, 28046 – Madrid, with Tax Identification Number B86525086 and registered in the Madrid Mercantile Registry, hereinafter ēllu, may use cookies and other similar data storage and retrieval mechanisms on terminal equipment (hereinafter “Cookies”) when you browse our website (hereinafter ēllu web), in order to make your experience more efficient and to allow and facilitate interaction with you, but without identifying you individually. The statistical services used by the ēllu web may use Cookies for the purpose of establishing metrics and patterns of use.
Cookies are not installed on your device until you accept or reject their use, except for those technical (necessary) Cookies whose installation is necessary to facilitate browsing on the ēllu web.
If the installation of the (necessary) technical Cookies is prevented, some functionalities of the ēllu web, as well as some content, may be affected.
In the event that you accept the use of Cookies and this Cookies Policy, the Cookies notice will no longer be displayed during the relevant session. You may also reject or modify the configuration of Cookies using the tool provided for this purpose. The Cookies used by ēllu are only associated with an anonymous user and their terminal equipment, and, therefore, they do not in themselves provide personal data.
WHAT ARE COOKIES?
Cookies are small data files that contain certain information about the user’s browsing on a website in order to, among other things, store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way users utilise their equipment, they can be used to recognise the user.
Through the use of Cookies, it is possible that the server where the Website is hosted recognises the Web browser used by the user, in order to make browsing easier, allowing, for instance, access to users who have previously registered, access to areas, services, promotions or similar reserved exclusively for them without having to identify yourself on each visit. They are also used to measure audience and traffic parameters, as well as to monitor progress and number of visits.
WHAT COOKIES DO WE USE? LIST OF COOKIES BY PROVIDER
Privacy is very important to us.
The ēllu Website does not use advertising.
Cookies information does not identify you individually.
TECHNICAL COOKIES (REQUIRED):
These Cookies are necessary to enable browsing the ēllu web and do not store any personally identifiable information. They allow, for instance, to adjust privacy preferences, to conduct the subscription process, to be assisted by an agent, or to control fraud linked to the security of the service.
As the ēllu web cannot function properly without these Cookies, they are enabled by default.
| Cookie name | Supplier | Domain | TYPE | Purpose | Duration |
|---|---|---|---|---|---|
| PHPSESSID | E-commerce | ellu.app, store.ellu.app | First Party cookie | Used by PHP to identify a user’s session. Stores a session ID that allows the server to recognize the user’s activity across multiple pages. |
Session |
| utz | E-commerce | store.ellu.app | First Party cookie | Cookies are temporary and are automatically deleted when the web browser is closed. They are used to identify the user’s time zone. |
Session |
| __stripe_mid | Stripe | store.ellu.app | Third Party cookie | They are used to remember user preferences or track activity across multiple sessions. They help track payments during the checkout process. |
1 year |
| __stripe_sid | Stripe | store.ellu.app | Third Party cookie | The cookies are only active during the user’s browsing session. They are used to track payments during the checkout process. |
End of session |
| OptanonConsent | OneTrust | ellu.app, store.ellu.app | Third Party cookie | Used by the OneTrust cookie consent management platform to indicate the user’s consent status regarding cookies. |
1 year |
| OptanonAlertBoxClosed | OneTrust | ellu.app, store.ellu.app | Third Party cookie | Used by the OneTrust cookie consent management platform to prevent the cookie banner from reappearing after a visitor has accepted or closed it. |
1 year |
| visid_incap_xxxxxxx | Imperva | ellu.app | Third Party cookie | DDoS protection and web application firewall by Incapsula: Cookie used to link certain sessions to a specific visitor (a visitor representing a specific computer). It is used to identify clients who have already visited Incapsula. |
1 year |
| incap_ses_xxxxxxxxxxxxxxxx | Imperva | ellu.app | Third Party cookie | Incapsula DDoS Protection and Web Application Firewall: cookie used to link HTTP requests to a specific session (also known as a visit) in order to maintain existing sessions (i.e., a session cookie). |
Session |
| incap_ses_* | Imperva | ellu.app | Third Party cookie | Incapsula DDoS Protection and Web Application Firewall: cookie used to link HTTP requests to a specific session (also known as a visit) in order to maintain existing sessions (i.e., a session cookie). |
Session |
| visid_incap_XXXXXX | Imperva | ellu.app | Third Party cookie | Incapsula DDoS Protection and Web Application Firewall: Cookie used to link certain sessions to a specific visitor (a visitor representing a specific computer). It is used to identify clients who have previously visited Incapsula. |
1 year |
| Recent_write | Intercom | store.ellu.app | Third Party cookie | Prevents read errors after writing. It usually refers to the most recently written data in session storage, while “persistent” refers to data that persists across multiple sessions. |
Session |
| nlbi_XXXXXXX | ēllu | ellu.app | First Party cookie | This cookie is used to balance the load and ensure that visitors’ page requests are directed to the same server during any browsing session. |
Session |
| hidePreload | ēllu | ellu.app | First Party cookie | Blocks/prevents the site preloader from being shown repeatedly during a browsing session. |
Session |
| wp-wpml_current_language | WordPress | ellu.app | Third Party cookie | It is used to store the user’s preferred language settings for a multilingual WordPress website and typically lasts for one day. |
1 day |
| _GRECAPTCHA | ellu.app | Third Party cookie | It is used to verify the user’s identity. | 6 months | |
| intercom-device-id-[app_id] | Intercom | store.ellu.app | Third Party cookie | This cookie identifies each unique device that interacts with Messenger for security purposes. |
9 months |
| intercom-device-id-xxxxxxxxxxxx | Intercom | ellu.app | Third Party cookie | This cookie identifies each unique device that interacts with Messenger for security reasons. |
9 months |
| intercom-device-id-xxxxxxxx | Intercom | store.ellu.app | Third Party cookie | This cookie identifies each unique device that interacts with Messenger for security purposes. |
9 months |
| intercom-id-xxxxxxxx | Intercom | ellu.app, store.ellu.app | Third Party cookie | The cookie is used to identify anonymous visitors to a website or application where the Intercom JavaScript code snippet is installed (it is set by default, regardless of whether a visitor has interacted with Messenger or not, and persists even after interaction). This cookie also supports Messenger’s analytics reporting. |
9 months |
| Intercom-id-[app_id] | Intercom | store.ellu.app | Third Party cookie | The cookie is used to identify anonymous visitors to a website or application where the Intercom JavaScript code snippet is installed (it is set by default, regardless of whether a visitor has interacted with Messenger or not, and persists even after interaction). This cookie also supports Messenger’s analytics reporting. |
9 months |
| intercom-session-[app_id] | Intercom | store.ellu.app | Third Party cookie | This cookie allows logged-in end users to maintain access to their previous conversations, even on pages where login requests are not sent. The cookie also supports Messenger’s analytics reporting. |
6 days |
| intercom-session-xxxxxxxxxxxx | Intercom | ellu.app | Third Party cookie | This cookie allows logged-in end users to maintain access to their previous conversations, even on pages where login requests are not sent. The cookie also supports Messenger’s analytics reporting. |
6 days |
| intercom-session-xxxxxxxx | Intercom | store.ellu.app | Third Party cookie | This cookie allows logged-in end users to retain access to their previous conversations, even on pages where login requests are not sent. The cookie also supports Messenger’s analytics reporting. |
6 days |
| gtm_id | Intercom | ellu.app | Third Party cookie | Used by Intercom to uniquely identify the visitor on any subsequent visit to the website in order to track which pages they have visited. |
1 year |
ANALITYC COOKIES:
These cookies help us to understand how you interact when you browse the ēllu web, gathering and providing information in an aggregated and anonymous manner so that we can improve our service. We will not use this information for other purposes.
| Cookie name | Supplier | Domain | TYPE | Purpose | Duration |
|---|---|---|---|---|---|
| _ga | Google Analytics | ellu.app, store.ellu.app | Third Party cookie | It is used to calculate visitor, session, and campaign data for website analytics reports. |
1 year |
| _ga_xxxxxxxxxx | Google analytics | ellu.app, store.ellu.app | Third Party cookie | It is used to calculate visitor, session, and campaign data for website analytics reports. |
1 year |
| _gclxxxx | Google Analytics | ellu.app, store.ellu.app | Third Party cookie | It is a first-party cookie used by Google for conversion tracking and monitoring the performance of campaigns in Google Ads linking user actions on a website with Google Ads campaigns. |
3 months |
| ___utmvxxxxxxxxxxxxxx | ellu.app | Third Party cookie | This cookie is used to store custom variable data at the visitor level in Google Analytics. It is used to segment visitors by custom dimensions.___utmv |
Session |
ADVERTISING COOKIES:
The ēllu web does not use advertising cookies.
COOKIES MANAGEMENT
The user can disable, reject and delete Cookies —totally or partially— installed on their device by configuring their browser (including, for example, Google Chrome, Mozilla Firefox, Safari, Microsoft Edge and others). In this regard, the procedures for rejecting and deleting Cookies may differ from one Internet browser to another. You should therefore refer to the instructions provided by the Internet browser you are using. In the event that you reject the use of Cookies —totally or partially— you may continue to use the ēllu web, although you may be limited in the use of some of the ēllu web features.
If the installation of the (necessary) technical Cookies is prevented, some functionalities of the ēllu web, as well as some content, may be affected.
Cookies are not installed on your device until you accept or reject their use, except for those technical Cookies whose installation is necessary for the functioning of the ēllu web.
ēllu may modify this Cookies Policy in accordance with legal requirements or to adapt this Policy by indication of the Spanish Data Protection Agency. If there are significant changes to our Cookies Policy, we will notify Users. When you browse ēllu web you are consenting to the use of the Cookies listed above, and under the conditions set out in this Cookies Policy.
RIGHTS
You can exercise the following rights by writing to protecciondedatos@ellu.app :
- Right to request access to personal data.
- Right to request its rectification or erasure.
- Right to restriction of processing
- Right to object to processing.
- Right to data portability.
- Right to withdraw consent at any time.
For more information about the processing of your personal data, please check our Privacy Policy.
You can visit the website of the Spanish Data Protection Agency to learn more about your rights, as well as to file a complaint especially when you have not obtained satisfaction in the exercise of your rights.
This Cookies Policy has been revised and posted as of July 28, 2025.
